Returns & Exchanges

BLACK WIDOW ACCEPTS RETURNS FOR ANY REASON SUBJECT TO THESE CONDITIONS.

Unwanted items must be returned within 14 days from you receiving the order and must be in a saleable condition. For example we cannot accept returns that smell of smoke or are covered in pet hair. Items should be returned unwashed in the original packaging and include all labels and tags attached. Please note for hygiene purposes we are unable to exchange underwear, bikinis, hair accessories, body jewellery (including earrings) and makeup.

Exchanges - Should you need to exchange an item for the same item (due to defects etc), send us an email at info@blackwidowlondon.com before hand to check stock availability. 

Please send your purchased item(s) with a copy of the invoice preferably using a recorded service back to the following address

Black Widow

33 Stables Market

Chalk Farm Road

London NW1 8AH

 

Processing My Return 

It can take up to 5 days for us to receive your return, depending on which postal service you use (but we will process your return within 48 hours of receipt). This may take longer for parcels coming from outside the UK. Refunds are usually processed within a few days of us receiving the goods back. Please allow a few more days for the refund to show in your account. 

 

PLEASE NOTE: Free Shipping can only be extended to those wishing to retain their purchase. If you are requesting a refund when returning your order the free shipping offer will become void and we have the right to deduct an initial delivery cost incurred. This does not apply to refunds being requested on orders that are being returned where you have bought multiple items and are only returning part of your order which holds a value that still qualifies for a Free Delivery. (UK orders will be charged at £4.95 and International orders will be charged at our stated rates).